Return & Refund Policy

At SanitaryMart, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below.

Eligibility for Returns

• Products must be returned within 7 days of delivery.
• Items must be unused, in original packaging, and in the same condition as delivered.
• Certain products such as custom-made items, tiles cut to size, or damaged due to improper installation may not be eligible for return.

How to Initiate a Return

• Contact our customer support team via the Contact Us page or email/phone provided.
• Provide your order number, product details, and reason for return.
• Our team will guide you through the return process and shipping instructions.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued via the original payment method used during purchase.

Damaged or Defective Products

• If your product arrives damaged or defective, please contact us within 24 hours of delivery.
• We may request photos or videos for verification.
• SanitaryMart will replace the damaged/defective product at no additional cost or provide a full refund.

Shipping for Returns

• Customers are responsible for return shipping costs, unless the product was damaged, defective, or incorrect.
• We recommend using tracked shipping for safety.

Contact Us

For any questions regarding returns or refunds, contact our friendly team via our Contact Us page. We’re here to ensure your shopping experience is smooth and worry-free.