Delivery & Shipping Policy

At SanitaryMart, we aim to deliver your orders safely, quickly, and reliably anywhere across Pakistan. Please review our delivery and shipping policy below to understand how we process and ship your orders.

Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation once your purchase is successfully placed.

Delivery Areas

• We offer nationwide delivery across Pakistan.
• Delivery availability may vary for remote or hard-to-reach areas.

Estimated Delivery Time

• Major Cities: 2–4 business days
• Other Cities & Towns: 3–7 business days

Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges depend on product size, weight, and delivery location.
• Final shipping costs will be calculated and displayed at checkout before payment.
• Promotional offers or discounts on shipping may apply from time to time.

Cash on Delivery (COD)

• Cash on Delivery is available on selected products and locations.
• Large or fragile items (such as tiles, bath tubs, or vanities) may require advance payment.

Packaging & Handling

• All products are securely packed to ensure they reach you in perfect condition.
• Fragile items are handled with extra care during packaging and transit.

Order Tracking

• Once your order is dispatched, you will receive tracking details to monitor your shipment.
• You can also contact our support team for order status updates.

Delivery Issues

• If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.
• We may request photos or videos for verification to assist with a quick resolution.

Delays & Unsuccessful Deliveries

• Delays may occur due to incorrect address details, unavailability of the recipient, or courier issues.
• Re-delivery charges may apply in case of failed delivery attempts.

Contact Us

For any questions regarding delivery or shipping, feel free to reach out to us through our Contact Us page. Our team is always happy to help.